- Make a minimum deposit of 54,000won/60min to start

​

- Install Kakao messenger 

 

- Send us your request 

​

- Our fluent bilingual assistance will help you virtually

- Dedicating the time to chat with you about the request

​

- Researching your request

​

- Dedicating the time to communicate with businesses, service providers, delivery men, and others regarding your request

​

- Although we try our best to meet your request, we cannot guarantee 3rd party products or services

​

- Translations, interpretations, quick questions

​

- Writing up a short summary of the task that was done along with remaining time

- When you are on queue (our bilingual agents help one person at a time so there may be some waiting time)

​

- If we need to wait a long time on your end

​

- When making additional deposit to Ask Comfort

​​

- When we are closed

- Delivery order of food 15 min

​

- Buying concert tickets/baseball/movie 30-40 min (There's nothing we can do if tickets are already sold out)

​

- Book a hotel or make dinner reservation 15 min

​

- Buying something on your behalf 15 min

​

- Hiring a handyman/housekeeping/mover 30 min

​

*Please remember that this is an average time and it may vary depending on circumstances

- Our bilingual agents are paid hourly wages and there may be issues that our agents may not resolve but you'll still be charge for the time

​

- Although our agents are highly qualified and trained, they do not have in-depth knowledge about specific fields such as legal issues and etc...

​

- The time being charged may differ depending on the circumstances and agents as this is all done by a person

How do I start the service?

- Just deposit 50,000won/50min to the Korean or US bank account. Send us your request to Contact@KoComfort.com 

​

- What kinds of requests do you get most often?

 Anything we can do in Korea such as movie tickets, hiring a cleaner/handyman or insight tour info.

​

- Do my unused minutes expire?

No, there's no expiration date of your deposited minutes.

​

- Do you remember my previous history of chat?

Yes, for a year. We save it for a year and destroy it due to confidential reasons.

​

- What is your refund policy?

If you have any remaining minutes left, we'll refund them only into Korean bank account at your request